Heiden’s experience was echoed by many others who used words like “exhausting” and “frustrating” to describe an evening of straining to follow along with the action onstage. 15, the first night of the four-week, 32-performance run. “We were so disturbed by the whole experience,” said Kay Heiden of McLean, who went with her husband Dec. Most patrons reported that the show’s highly amplified sound was incomprehensible, preventing them from following the action. So did The Post after theater critic Peter Marks blasted the sound quality in his Dec.
Kennedy Center officials heard many complaints about the sound in the hall, a 2,300-seat venue designed for opera voices that aren’t amplified. The culprit: muddled sound that prevented many theatergoers from comprehending the story as it unfolded on the Kennedy Center’s Opera House stage. It had all the makings of a holiday smash - a plucky young heroine and a youthful ensemble in a darkly funny Roald Dahl tale - but instead the national tour of “Matilda” brought out the Grinch in many patrons.
A perfect storm of acoustical dissonance can prevent many theatergoers from comprehending a play’s full story line, as it did for “Matilda.” (Bendik Kaltenborn for The Washington Post)
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